Changing from PayPal Website Payments Pro to PayPal Advanced Debit and Credit Cards

[ciantech]

PayPal support via Messages is incompetent, so hoping someone knowledgeable can answer here.

I am a Canadian business merchant.

I currently have a PayPal Business account with custom integration with my own scripts. The plan I currently have is called the PayPal Website Payments Pro account that I am paying $35/month + GST on as a Canadian merchant. I understand that Website Payments Pro is now a legacy product, and I am not sure how to change my account to the new PayPal Advanced Debit and Credit Cards plan, which seems to have a much lower monthly fee. Can someone knowledgeable please clarify? 

[Kavyar]

Good day @ciantech 

Thank you for posting to the PayPal community.

We request existing users to upgrade to our Advanced Debit and Credit solution that supports EMV 3DS (3DS 2.0) for PSD2. Our Advanced Debit and Credit solution enables highly customizable custom-card fields and reduced PCI Compliance requirements. For more information, please use the following link -  Set up advanced credit and debit card payments.

To integrate Advanced credit card and debit card payments, kindly refer the detailed guide link below.

https://developer.paypal.com/docs/checkout/advanced/integrate/

https://developer.paypal.com/docs/checkout/advanced/integrate#link-golive

Kindly check the provided link for a list of countries where this payment method is supported.

https://developer.paypal.com/docs/checkout/advanced/#link-eligibility

If you are still experiencing issues, please create an MTS ticket via the following URL  - https://www.paypal-support.com/s/?language=en_US  .Please ensure that you provide detailed information and error details when submitting the ticket.

Sincerely,

Kavya

PayPal MTS

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[ciantech]

@Kavyar yes, I already know about integration and my software already supports the Advanced Debit and Credit solution. The question is how can I change my account type to use this solution, since there is no way to upgrade/downgrade plans within my PayPal Business account. I contacted PayPal customer service and they had no clue how to do so either.

[ciantech]

@Kavyar can you please respond to the above post?

[MTS_Jennifer]

Hello @ciantech 

Thank you for posting to the PayPal Merchant Community. Here are the steps to applying for Advanced Debit and Credit Cards in your live PayPal Account.

• Go to: https://www.paypal.com/myaccount/bundle/business/upgrade?_ga=1.193429284.821064793.1710359566
• Log into your PayPal Account
• Click Next
• Click Go to Home Page

If you see need more information, click on your notifications in your PayPal Account and complete any additional requirements.

Thank you,

Jennifer

MTS

PayPal