When I try to login to my PP account, no matter if I use desktop or mobile app, after inserting the password, the following message is displayed:
"We’re having trouble making sure it’s you".

What is this?

Usually, to log in a text message used to be sent on my mobile number, but starting from yesterday the message is not delivered. More than that, today, when I try to login, after inserting the passwords, that option to allow sending a verification code on my mobile isn't available anymore and the error message I already mentioned appear.

Also, what is more strange it that in this morning I manage to login in my PP app without being necessary to insert any password, but after not interacting with the phone for a few minutes, I was automatically disconnected and receive the error after tried to reconnect. Why is it encountered?  At the moment I don't have access to manage my account or to do the transactions I need. I sent a message to  enquiry*  but still no answer. Please, I need to solve this case.