Kudos to Dra (ID 41946) in the PayPal Dispute Resolution Department! After numerous calls and transfers between different reps, Dra was the first to take the time to patiently listen to me about a case I was appealing. He carefully looked through the case notes and we came to a positive solution about a selling dispute I had on eBay. It seems customer service reps at big companies often give callers the run-around; I think sometimes it is because they don't take the time to listen, just don't care, don't understand, are improperly trained, or, due to the constraints and policies they work under, are unable to really help. This results in inadequate service to which customers are entitled. It is usually a very frustrating and tedious task to work through a problem with company but not this time! Dra Rocks! Item # 150714123533
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