I recently sent a parcel to Egypt with FedEx. Customer refuses to pay the import duty and then opens a claim saying the item hasn't arrived. PayPal of course agree with him and refund his money. There is absolutely no seller protection available. Tracking still shows as "in transit". Fed Ex will return it to me at a cost of £388 (more than the value of the goods). Despite the buyer having a full refund, thanks to the generosity of PayPal, he can at any time pay his duty and have the parcel delivered. Until this case arose I was under the impression that by using reputable tracked couriers I would be covered by seller protection. BUT when you read the small print seller protection only applies if the parcel was actually delivered to the customer.
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