We suddenly keep on getting error 2106 - Cannot Authorize at this time (Policy)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi!
We realized recently that we are getting this error in BT : 2106 - Cannot Authorize at this time (Policy))
It has been observed that effective customers were charged successfully in the past months.
The total numbers as of today are 10,217
What does this error exactly mean and how do we resolve this?
Thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Good day @cheffyyyy,
Thank you for posting to the PayPal community.
Cannot Authorize at this time (Policy) (2106)
Although, the generic nature of the decline code is often intended to protect the cardholder's privacy. This was done in order to help with merchant reporting and understanding the actual response from banks.
With that said, for more information regarding these declines, the customer will have to reach out to their bank to find out what policy on the card is causing this decline. To note, consumer privacy laws dictate that the bank will only share this information with the customer directly.
The customer should request Tier 2 Technical Support, as the frontline agents may not have the access and system visibility needed to locate the determining factor behind the decline. In our experience, it's sometimes helpful for the customer to reference the specific transaction when contacting the bank (e.g. "this amount, on this site, at this time") in order to get more information.
Sincerely,
Chiranjeevi
PayPal/Braintree MTS
If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi,
did anyone find out more information about this error code? I am also starting to see an increase of this error as well. Looks like it is only tied to Master Card and i'm getting a sense there was a change in renewal subscriptions.
any other information would be super helpful with troubleshooting. thanks!
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Authorization error occurred on Payouts in REST APIs
- Need help to integrate PayPal Checkout with Squarespace? in PayPal Upgrade Community
- Authorization failed due to insufficient permissions in REST APIs
- When PayPai and CRM are integrated, it is not authorized to initiate PayPai from CRM. in REST APIs
- Need help to integrate PayPal Checkout with Ecwid in PayPal Upgrade Community