Is Actitech Ltd linked to a fitness app?

[Lauraleibe]

Does anyone know who Actitech are and why they took unauthorised money from my Paypal? Is it possibly a yoga/fitness app I purchased for half the amount (to trial it)and now they are just taking money automatically?!

[thoyhartfiel]

No,  the Paypal app, asked me to reach out to vendor.  which I did, but vendor has not responded.  I'm going to call my bank and see if I can report it as fraud.

[Djg0333]

I agree - and how is it pay pal can just wash their hands of the problem!!!!! I’m appalled with them. Disgraceful!

[Temp20240216G]

Did you open a dispute with PayPal?

[Devinet]

I got a refund from them after a few emails and a threat to start posting the reviews telling people that this app is a scam.

[JillK8]

Do you have an email address for actitech that you’re able to share please? I’ve just had 30.99 GBP taken from my account - not PayPal sadly 🤦🏼‍♀️

[Temp20231205Y]

No but contact your bank and report as fraud youll get money back from bank and block them from charging you again because they will keep trying to get money from you.

[Skyview1]

In this case the 'Bank' is Paypal, I am really surprised that Paypal would not contact us first to be sure that I have autharised an automatic subscribtion, especially with this number of complaints, I don't feel safe anymore to us Paypal, which I use for decades now.

[kernowlass]

@Skyview1 

Paypal is not a bank, its a payment processor.

If the subscription is set up in your pre-approvements then of course they will pay it for you.

They can't contact every person every time they pay a monthly sub to check its ok, if its in your list they presume it is ok as only you can authorise and add it in there.

A lot of times what happens is people accept a free trial for a product and forget to cancel. As a buyer you must agree to a billing agreement/subscription before a merchant can take a payment from your PayPal account.
If you don't notice during checkout OR don't cancel then it auto renews. Be careful what you are accepting.

Check if you had a subscription set up and cancel it?
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments.''

[Blucy45]

They’ve taken money from me twice this month!! I have their email address but can’t post it on this site. Not allowed.

[SkygoddessS]

Could you share the email that you used to write and request refund from ActiTech? Sounds like your challenge to them worked to get your money back. Please do share with us! Thank you so much!